Terms of Service

JBW Business Solutions Ltd
Last updated: 21.11.2025

1. Introduction

Welcome to JBW Business Solutions Ltd. By accessing or using this website and/or engaging in our services, you agree to be bound by these Terms of Service. If you do not accept these terms, please refrain from using this site or submitting an enquiry.

These terms apply to all visitors, clients, and users of this site.

2. Company Information

JBW Business Solutions Ltd
Registered in: United Kingdom
Contact: jessica@jbwbusinesssolutionsltd.com

3. Services Provided

JBW Business Solutions Ltd provides virtual executive assistance and operational support services.
These may include (but are not limited to):

• Email and calendar management

• Administrative support

• Project coordination

• Client communication

• Travel arrangements

• Document creation

• Social media scheduling

• Operational organisation

All services are tailored and agreed upon prior to engagement through a formal proposal, contract, or written agreement.

4. Client Responsibilities

Clients agree to:

• Provide accurate and complete information when requested

• Respond to communication in a timely manner

• Supply access, permissions, or documentation required for service delivery

• Treat our team with professionalism and respect

• Not use our services for unlawful or unethical activities

5. Payment Terms

• Services are billed at the agreed hourly rate or package rate.

• Invoices must be paid by the due date stated on the invoice.

• Late payments may result in paused services until the balance is cleared.

• All fees are listed in GBP (£), unless otherwise agreed.

• Deposits may be required for new or custom packages.

6. Cancellations & Rescheduling

• Clients wishing to cancel or reschedule a booked consultation must provide at least 24 hours’ notice.

• Retainer or ongoing service agreements may require 30 days’ written notice for cancellation unless stated otherwise in the contract.

7. Confidentiality

We take confidentiality extremely seriously.
All client information, business data, documents, and communication will be kept strictly confidential and will never be shared with third parties unless:

• Required by law, or

• Explicit written permission is granted by the client.

8. Data Protection (GDPR)

JBW Business Solutions Ltd complies with UK GDPR.

We will only collect, store, and process personal data necessary to provide services or respond to enquiries.

For more information, please refer to our full Privacy Policy.

9. Intellectual Property

All content created by JBW Business Solutions Ltd, including documents, templates, graphics, and written materials, remains the intellectual property of JBW Business Solutions Ltd unless otherwise agreed in writing.

Clients may use delivered work for their own business purposes, but it may not be sold, redistributed, or reproduced for external use.

10. Limitation of Liability

While every effort is made to deliver accurate and reliable services, JBW Business Solutions Ltd:

• Is not liable for indirect losses, business interruption, or loss of profits

• Is not responsible for delays caused by third parties or inadequate client information

• Cannot guarantee error-free work if instructions are unclear or incomplete

Our liability is limited to the total amount paid for the applicable service.

11. Website Use

All content on this website - including text, branding, graphics, and layout - is owned by JBW Business Solutions Ltd.
You may not copy, reproduce, or republish any content without written permission.

12. Changes to These Terms

JBW Business Solutions Ltd may update these Terms of Service at any time. Changes will be posted on this page with an updated revision date.

13. Contact Information

For any questions regarding these Terms of Service, please contact:
Email: jessica@jbwbusinesssolutionsltd.com

Refund & Cancellation Policy

JBW Business Solutions Ltd
Last updated: 21.11.2025

1. Consultation Bookings

Complimentary consultations may be rescheduled with at least 24 hours’ notice.
Failure to attend without notice may result in limited future availability.

2. Service Packages

Because services are customised and time-based, refunds cannot be issued for hours already completed.

Retainer Packages

• Retainers are billed monthly in advance, with 7 days payment terms.

• Unused hours do not roll over unless agreed in writing.

• Cancellation requires 30 days’ written notice.

Hourly Work

• Hourly work is billed weekly with a 7 days payment terms.

• Hours already delivered cannot be refunded.

• Prepaid hours are non-refundable once work has begun.

3. Cancellations by JBW Business Solutions Ltd

In rare circumstances, if we must cancel or discontinue services, clients will receive:

• A pro-rated refund for any prepaid, unused hours or

• Credit toward future services

4. Dissatisfaction or Issues

If you encounter a problem, please contact us promptly at jessica@jbwbusinesssolutionsltd.com.
We will always aim to resolve the matter professionally and fairly.

Website Disclaimer

JBW Business Solutions Ltd
Last updated: 21.11.2025

The information on this website is provided for general informational purposes only and does not constitute professional, legal, financial, or business advice.

While we strive to keep content accurate and up to date, JBW Business Solutions Ltd makes no guarantees regarding:

• Completeness

• Accuracy

• Reliability

• Suitability of any information provided

Any actions you take based on information from this website are at your own discretion and risk.

1. External Links

Our website may contain links to third-party websites.
We are not responsible for the content, privacy practices, or accuracy of external sites.

2. No Guarantees of Results

While we offer high-level executive assistance, we cannot guarantee specific outcomes.
Results depend on multiple factors outside our control, including business decisions and external conditions.

3. Limitation of Liability

JBW Business Solutions Ltd is not liable for:

• Losses

• Damages

• Business interruption

• Indirect or consequential losses
  arising from the use of this website or services.

4. No Client Relationship from Website Use

Contacting us or browsing this site does not create a client relationship.
A formal agreement must be signed before services begin.

5. Changes to This Disclaimer

We may update this disclaimer periodically. Changes will be posted here.