Terms of service
Terms of Service
JBW Business Solutions Ltd
Last updated: 28.03.2026
1. Introduction
Welcome to JBW Business Solutions Ltd. By accessing or using this website and/or engaging in our services, you agree to be bound by these Terms of Service. If you do not accept these terms, please refrain from using this site or submitting an enquiry.
These terms apply to all visitors, clients, and users of this site.
2. Company Information
JBW Business Solutions Ltd
Registered in: United Kingdom
Contact: jessica@jbwbusinesssolutionsltd.com
3. Services Provided
JBW Business Solutions Ltd provides virtual executive assistance and operational support services.
These may include (but are not limited to):
Email and calendar management
Administrative support
Project coordination
Client communication
Travel arrangements
Document creation
Social media scheduling
Operational organisation
All services are tailored and agreed upon prior to engagement through a formal proposal, contract, or written agreement.
4. Client Responsibilities
Clients agree to:
Provide accurate and complete information when requested
Respond to communication in a timely manner
Supply access, permissions, or documentation required for service delivery
Treat our team with professionalism and respect
Not use our services for unlawful or unethical activities
5. Payment Terms
Services are billed at the agreed hourly rate or package rate.
Invoices must be paid by the due date stated on the invoice.
Late payments may result in paused services until the balance is cleared.
All fees are listed in GBP (£), unless otherwise agreed.
Deposits may be required for new or custom packages.
6. Cancellations & Rescheduling
Clients wishing to cancel or reschedule a booked consultation must provide at least 24 hours’ notice.
Retainer or ongoing service agreements may require 30 days’ written notice for cancellation unless stated otherwise in the contract.
7. Confidentiality
We take confidentiality extremely seriously.
All client information, business data, documents, and communication will be kept strictly confidential and will never be shared with third parties unless:
Required by law, or
Explicit written permission is granted by the client.
8. Data Protection (GDPR)
JBW Business Solutions Ltd complies with UK GDPR.
We will only collect, store, and process personal data necessary to provide services or respond to enquiries.
For more information, please refer to our full Privacy Policy.
9. Intellectual Property
All content created by JBW Business Solutions Ltd, including documents, templates, graphics, and written materials, remains the intellectual property of JBW Business Solutions Ltd unless otherwise agreed in writing.
Clients may use delivered work for their own business purposes, but it may not be sold, redistributed, or reproduced for external use.
10. Limitation of Liability
While every effort is made to deliver accurate and reliable services, JBW Business Solutions Ltd:
Is not liable for indirect losses, business interruption, or loss of profits
Is not responsible for delays caused by third parties or inadequate client information
Cannot guarantee error-free work if instructions are unclear or incomplete
Our liability is limited to the total amount paid for the applicable service.
11. Website Use
All content on this website - including text, branding, graphics, and layout - is owned by JBW Business Solutions Ltd.
You may not copy, reproduce, or republish any content without written permission.
12. Changes to These Terms
JBW Business Solutions Ltd may update these Terms of Service at any time. Changes will be posted on this page with an updated revision date.
13. Contact Information
For any questions regarding these Terms of Service, please contact:
Email: jessica@jbwbusinesssolutionsltd.com
Refund & Cancellation Policy
JBW Business Solutions Ltd
Last updated: 28.03.2026
1. Consultation Bookings
Complimentary consultations may be rescheduled with at least 24 hours’ notice.
Failure to attend without notice may result in limited future availability.
2. Service Packages
Because services are customised and time-based, refunds cannot be issued for hours already completed.
Retainer Packages
Retainers are billed monthly in advance, with 7 days payment terms.
Unused hours do not roll over unless agreed in writing.
Cancellation requires 30 days’ written notice.
Hourly Work
Hourly work is billed weekly with a 7 days payment terms.
Hours already delivered cannot be refunded.
Prepaid hours are non-refundable once work has begun.
3. Cancellations by JBW Business Solutions Ltd
In rare circumstances, if we must cancel or discontinue services, clients will receive:
A pro-rated refund for any prepaid, unused hours or
Credit toward future services
4. Dissatisfaction or Issues
If you encounter a problem, please contact us promptly at jessica@jbwbusinesssolutionsltd.com.
We will always aim to resolve the matter professionally and fairly.
Website Disclaimer
JBW Business Solutions Ltd
Last updated: 28.03.2026
The information on this website is provided for general informational purposes only and does not constitute professional, legal, financial, or business advice.
While we strive to keep content accurate and up to date, JBW Business Solutions Ltd makes no guarantees regarding:
Completeness
Accuracy
Reliability
Suitability of any information provided
Any actions you take based on information from this website are at your own discretion and risk.
1. External Links
Our website may contain links to third-party websites.
We are not responsible for the content, privacy practices, or accuracy of external sites.
2. No Guarantees of Results
While we offer high-level executive assistance, we cannot guarantee specific outcomes.
Results depend on multiple factors outside our control, including business decisions and external conditions.
3. Limitation of Liability
JBW Business Solutions Ltd is not liable for:
Losses
Damages
Business interruption
Indirect or consequential losses
arising from the use of this website or services.
4. No Client Relationship from Website Use
Contacting us or browsing this site does not create a client relationship.
A formal agreement must be signed before services begin.
5. Changes to This Disclaimer
We may update this disclaimer periodically. Changes will be posted here.
JBW Business Solutions LTD’s Website Terms and Conditions
Who we are and how to contact us:
Jbwbusinesssolutionsltd.com is a site operated by JBW Business Solutions LTD.
We are a limited company.
To contact us, please email jessica@jbwbusinesssolutionsltd.com
By using our site, you accept these terms:
By using our site, you confirm that you accept these terms of use and that you agree to comply with them.
If you do not agree to these terms, you must not use our site.
We recommend that you print a copy of these terms for future reference.
There are other terms that may apply to you:
These terms of use refer to the following additional terms, which also apply to your use of our site:
· Our Privacy Policy, which sets out information about the data we collect, process and share via our Website and services.
· Our Cookie Policy, which sets out information about the cookies on our site.
· Our VA Services Agreement which applies to the provision of our virtual assistant services.
· Our Online Terms & Conditions which apply to any ad-hoc projects.
We may make changes to these terms:
We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.
We may make changes to our site:
We may update and change our site from time to time to reflect changes to our services, our users' needs and our business priorities.
We may suspend or withdraw our site:
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
We may transfer this agreement to someone else:
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
Our site is only for users in the UK:
Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.
You must keep your account details safe:
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
If you know or suspect that anyone, other than you, knows your user identification code or password, you must promptly notify us at jessica@jbwbusinesssolutionsltd.com.
How you may use material on our site:
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Do not rely on information on this site
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
We are not responsible for websites we link to:
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.
Our responsibility for loss or damage suffered by you:
· We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
· Different limitations and exclusions of liability will apply to liability arising as a result of the supply of our services to you, which will be set out in our Business Terms.
· Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
How we may use your personal information:
We will only use your personal information as set out in our Privacy Policy.
We are not responsible for viruses and you must not introduce them
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Rules about linking to our site:
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
If you wish to link to or make any use of content on our site other than that set out above, please contact jessica@jbwbusinesssolutionsltd.com.
Which country's laws apply to any disputes?
If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.